Shipping Policy
Shipping Policy
Last updated: August 26, 2026
At Zeloro, we aim to make your shopping experience as simple and reliable as possible. This Shipping Policy explains how we process and deliver orders placed through https://zeloro.store.
Order Processing
Orders are normally processed within 1–2 working days after payment has been successfully received.
Orders placed on weekends or UK public holidays will normally begin processing on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.
During busy periods, promotions, or holidays, processing times may occasionally take longer. If there is a significant delay with your order, we will make reasonable efforts to contact you.
UK Delivery
We currently offer delivery within the United Kingdom.
Estimated delivery time:
2–5 working days after dispatch
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including courier delays, severe weather, strikes, public holidays, or other unforeseen circumstances.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If we offer free shipping or promotional delivery, the relevant terms will be displayed on our website or at checkout.
Tracking Your Order
Where tracking is available, tracking information will be provided by email after your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
If your tracking information has not updated for several working days, please contact us at:
Delivery Address
Please make sure that your delivery address and contact information are correct before completing your order.
Zeloro is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.
If you notice an incorrect address shortly after placing your order, contact us as soon as possible at support@zeloro.store. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
Missed Delivery
If you are unavailable when delivery is attempted, the courier may leave instructions or attempt delivery again, depending on the courier's procedures.
Please follow the courier's instructions to arrange collection or redelivery where applicable.
Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us at support@zeloro.store.
We may need to contact the delivery provider to investigate the shipment.
Please note that delivery dates are estimates and delays caused by the courier or circumstances outside our reasonable control may occur.
Damaged Packages
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible at support@zeloro.store.
Where appropriate, please provide photographs of the packaging and the products so that we can investigate the issue and assist you.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us at support@zeloro.store as soon as possible.
Please include your order number and details of the issue so that we can investigate and provide an appropriate solution.
Perfume and Fragrance Products
Some perfume and fragrance products may be subject to carrier or transportation restrictions because they can contain alcohol or other regulated ingredients.
We will use appropriate delivery services for the destinations we serve. If an order cannot be shipped because of applicable transportation restrictions, we will contact you and, where appropriate, arrange a refund.
International Shipping
Unless otherwise stated at checkout, our standard shipping service is currently intended for deliveries within the United Kingdom.
If international shipping becomes available, the applicable destinations, delivery estimates, shipping charges, and any relevant customs or import requirements will be displayed at checkout.
Customers may be responsible for applicable customs duties, import taxes, or other charges where required by law.
Contact Us
If you have any questions about shipping or your order, please contact us:
Zeloro
Website: https://zeloro.store
Email: support@zeloro.store
We will be happy to assist you with your order and delivery enquiries.