Privacy Policy

Last updated: August 26, 2026

Zeloro operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Zeloro is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, telephone number, and email address.

• Payment and financial information, including payment card details, transaction details, payment method, and payment confirmation. Payment information may be processed securely by third-party payment providers.

• Account information, including your username, password, preferences, and settings, where you create an account.

• Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us, including information you provide when contacting our customer support team.

• Device information, including your device type, browser, network connection, IP address, and other technical identifiers.

• Usage information, including information about how and when you interact with or navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.

• Automatically through our Services, including information collected through cookies and similar technologies when you browse or use our website.

• From our service providers, including companies that provide payment processing, hosting, analytics, customer support, delivery, and other services.

• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to provide our Services, process and fulfil your orders, process payments, arrange delivery, manage returns and exchanges, provide customer support, maintain customer accounts, remember your preferences, and improve your shopping experience.

Marketing and Advertising

Where permitted by law and, where required, with your consent, we may use your information to send promotional communications about our products, offers, and services by email or other permitted communication methods.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our marketing emails.

Security and Fraud Prevention

We may use your information to maintain the security of our website and services, verify accounts and transactions, detect and prevent fraud, and investigate potentially unlawful or malicious activity.

Communicating With You

We use your information to respond to enquiries, provide customer support, communicate about your orders, and maintain our relationship with you as a customer.

Legal and Regulatory Reasons

We may use your information where necessary to comply with applicable laws and regulations, respond to lawful requests from authorities, enforce our terms and policies, resolve disputes, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary for legitimate business purposes and in accordance with applicable law.

This may include:

• Shopify and service providers that provide services such as website hosting, payment processing, analytics, customer support, order fulfilment, cloud storage, and delivery.

• Payment providers to securely process payments and transactions.

• Delivery and fulfilment providers to deliver your orders and process returns.

• Marketing and advertising providers, where permitted by applicable law and your preferences.

• Third parties when you request or consent to disclosure, such as when you choose to use certain third-party services or social media features.

• Professional advisers and business partners, where reasonably necessary for operating our business.

• Government authorities, courts, regulators, or law enforcement, where we are legally required to do so.

• In connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, or insolvency proceeding.

We do not sell your personal information for money.

Relationship With Shopify

Our Services are hosted by Shopify, which provides the technology that allows us to operate our online store.

Information you submit through our Services may be processed by Shopify and other service providers located in countries outside your country of residence.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

You may also learn more about Shopify's privacy practices through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve our Services, and, where permitted, support marketing and advertising activities.

You may be able to control or disable certain cookies through your browser settings or available cookie preferences. Disabling cookies may affect some features of our website.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that we do not operate or control, we recommend reviewing that website's privacy and security policies and terms.

We are not responsible for the privacy, security, content, or practices of third-party websites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of consent.

If you believe that a child has provided us with personal information, please contact us using the contact details below so that we can take appropriate steps to delete the information where required by law.

Security and Retention of Your Information

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no security system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, fulfil orders, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:

• Right of access: You may request access to personal information we hold about you.

• Right to correction: You may request correction of inaccurate or incomplete personal information.

• Right to deletion: You may request deletion of your personal information in certain circumstances.

• Right to data portability: You may have the right to receive certain personal information in a structured and commonly used format.

• Right to object: You may have the right to object to certain processing of your personal information.

• Right to restriction: You may have the right to request that certain processing of your personal information be restricted.

• Right to withdraw consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

• Marketing preferences: You may unsubscribe from promotional emails by using the unsubscribe link included in our marketing communications.

These rights are subject to applicable legal conditions and exceptions.

If you wish to exercise a privacy right, please contact us using the details below. We may need to verify your identity before processing your request.

UK and European Economic Area Privacy Rights

If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.

These may include rights to access, correct, delete, restrict, or object to certain processing of your personal information, as well as the right to withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal information has been processed unlawfully.

For UK users, information about the UK's data protection regulator can be found at:

Information Commissioner's Office (ICO)

Complaints

If you have concerns about how we handle your personal information, please contact us first using the contact information below.

We will review and respond to your complaint in accordance with applicable law.

You may also have the right to contact the relevant data protection authority in your country or region.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognised contractual or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:

Zeloro
Website: https://zeloro.store
Email: support@zeloro.store

For privacy-related enquiries, please use the email address above and include sufficient information for us to understand and respond to your request.